About Us

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Contact Info

  • 1308 Colorado Blvd. 4010 Pasadena, California, USA 91106
  • +626-720-2735
  • info@whitberryluxe.com
  • Week Days: 9:00am to 5:00pm Sunday: Closed

Terms and Conditions

Terms and Conditions

Last updated: May 18, 2026

Please read these Terms and Conditions carefully before using the Whitberryluxe website located at whitberryluxe.com. By accessing or using our website, creating an account, or booking any of our services, you agree to be bound by these Terms and Conditions.

1. About Whitberryluxe

Whitberryluxe is a professional cleaning service company based in Pasadena, California, providing residential, commercial, and Airbnb turnover cleaning services. We operate at 1308 Colorado Blvd. 4010 Pasadena, California, USA 91106. You can reach us at +626-720-2735 or info@whitberryluxe.com.

2. Acceptance of Terms

By accessing our website and using our services, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to comply with these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

3. Services

Whitberryluxe offers the following cleaning services which can be booked through our website:

  • Airbnb Turnover Cleaning
  • Residential Home Cleaning
  • Commercial Office Cleaning
  • Deep Cleaning Service
  • Move-In / Move-Out Cleaning
  • Cleaning Packages (Basic, Standard, Premium)

Service descriptions, pricing, and availability are subject to change without notice. We reserve the right to refuse service to anyone at our sole discretion.

4. Booking and Appointments

All bookings are made through our online booking system powered by WooCommerce. When making a booking you agree to:

  • Provide accurate and complete information including your name, contact details, and service address
  • Select the correct service type, number of bedrooms, bathrooms, and any additional services required
  • Choose an available date and time for your appointment
  • Ensure someone is available to provide access to the property at the scheduled time unless other arrangements have been made

Bookings are confirmed upon receipt of payment. You will receive a confirmation email with your booking details after completing checkout.

5. Pricing and Payment

All prices are listed in US dollars and are subject to change without notice. Pricing is based on the service selected, number of rooms, duration, and any additional add-ons chosen during booking.

Payments are processed securely through Stripe. By providing your payment information you authorize Whitberryluxe to charge the total amount shown at checkout. We do not store your full credit card information on our servers. All payment data is handled by Stripe in accordance with PCI-DSS standards.

Whitberryluxe is not responsible for any fees charged by your bank or financial institution in connection with your payment.

6. Cancellations and Rescheduling

You may cancel or reschedule a booking up to 24 hours before the scheduled appointment time without penalty. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee. No-shows or same-day cancellations may be charged the full service amount.

To cancel or reschedule please contact us at +626-720-2735 or info@whitberryluxe.com as soon as possible.

7. Refund Policy

If you are not satisfied with our service, please contact us within 24 hours of your appointment. We will make reasonable efforts to address any concerns, including returning to re-clean any areas that did not meet our standards. Refunds are issued at our sole discretion and will be processed through the original payment method via Stripe.

8. User Accounts

You may create an account on our website to manage your bookings and personal information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms and Conditions.

9. Newsletter and Email Communications

By subscribing to our newsletter through our website, you consent to receiving promotional emails and updates from Whitberryluxe. You may unsubscribe at any time by clicking the unsubscribe link in any email we send or by contacting us directly. We will not sell or share your email address with third parties for marketing purposes.

10. Access to Your Property

By booking a service you grant Whitberryluxe and its cleaning staff permission to access the property at the address provided for the purpose of performing the booked cleaning service. You are responsible for ensuring the property is accessible at the scheduled time. Whitberryluxe is not liable for any delays caused by inaccessible properties.

11. Liability

Whitberryluxe carries liability insurance. In the event of damage caused by our staff during a cleaning appointment, you must notify us within 24 hours of the service. We will investigate the claim and respond accordingly. Our liability is limited to the cost of repair or replacement of the damaged item up to the value of the service booked.

Whitberryluxe is not liable for:

  • Pre-existing damage to property
  • Damage caused by improperly secured or unstable items
  • Loss of personal items left unsecured during cleaning
  • Any indirect, incidental, or consequential damages

12. Prohibited Conduct

When using our website and services you agree not to:

  • Provide false or misleading information during booking or account registration
  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to any part of our website or systems
  • Harass, threaten, or abuse our staff or representatives
  • Post or transmit any harmful, offensive, or inappropriate content

13. Intellectual Property

All content on this website including text, images, logos, and graphics is the property of Whitberryluxe and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this website without our express written permission.

14. Third Party Services

Our website uses third party services including WooCommerce for e-commerce functionality, Stripe for payment processing, and other tools to operate and improve our website. Your use of these services is subject to their respective terms and privacy policies. Whitberryluxe is not responsible for the practices of these third party providers.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California. Any disputes arising from these terms or your use of our services shall be resolved in the courts of Los Angeles County, California.

16. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.

17. Contact Us

If you have any questions about these Terms and Conditions please contact us at:

Phone: +626-720-2735

Email: info@whitberryluxe.com

Address: 1308 Colorado Blvd. 4010 Pasadena, California, USA 91106

Business Hours: Monday – Friday 9:00am to 5:00pm – Sunday Closed